burst.technology
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Independent IT ・ London and the East of England

Dependable IT for small businesses.

Support, projects and advice, led by over 15 years' experience and built around how your business works. Devices, cloud, networks and security, whatever your business runs on.

Book an initial call How we can help

Small business IT

Most small businesses do not need an IT department. They need someone who understands how they work, keeps everything secure and running, and is there when something goes wrong.

Services

Everything a small business needs from IT.

Ongoing support

Looking after your people and systems.

01

Day-to-day support

Help when your team needs it, remotely or on site, from someone who already knows your setup.

  • Remote
  • On site
  • Helpdesk
02

Devices

Laptops and phones set up consistently, kept up to date and encrypted, ready to hand to a new starter on day one.

  • Mac
  • Windows
  • Mobile
03

Security and access

Multi-factor authentication, single sign-on and joiner and leaver processes that keep access under control.

  • MFA
  • SSO
  • Access

Projects

Planned work with a clear scope and price.

04

Cloud and email

Set-up, migrations and tidy-ups for Google Workspace, Microsoft 365 and the business apps around them.

  • Migration
  • Email
  • Files
05

Networks and Wi-Fi

Reliable, secure office networks with Wi-Fi that reaches every room and is monitored remotely.

  • Wi-Fi
  • Firewalls
  • Monitoring
06

Servers and backup

On-site and cloud servers, backups that are tested, and a recovery plan you can rely on.

  • Servers
  • Backup
  • Recovery

Advice and planning

A senior view, without the full-time cost.

07

IT strategy and planning

A clear roadmap for your IT, budgets you can plan around, and someone to ask before you buy.

  • Roadmaps
  • Budgets
  • Advice
08

Cyber Essentials and compliance

Preparing for Cyber Essentials, writing sensible IT policies, and answering the security questionnaires your clients send.

  • Cyber Essentials
  • Policies
  • GDPR
09

Suppliers and licences

Dealing with internet, phone and software suppliers on your behalf, and making sure you only pay for what you use.

  • Suppliers
  • Licences
  • Costs

Track record

IT done properly, and built to last.

burst.technology brings the standards of a well-run IT department to businesses that are too small to have one: proper processes, sensible security and systems that are documented from day one.

Every client works with an IT leader with over 15 years' experience, including senior roles in fast-growing technology and healthcare businesses.

Built to last

  • Documented. Every system, setting and process is written down and shared with you.
  • Yours. Every account and licence belongs to your business, never to us.
  • Standard. Mainstream tools that any IT provider could pick up.
  • Scalable. Specialists are brought in for larger jobs, such as cabling and installations.
  • 15+years leading and delivering IT
  • 12years with our longest-standing client
  • 100+staff supported across around 10 sites for a single client

Approach

A clear, structured process.

Clear advice, agreed scope and full documentation at every stage.

  1. 01

    Initial call

    A free 30-minute conversation about how your business works and where IT could serve it better.

  2. 02

    Review

    An assessment of accounts, licences, devices and network, followed by a written summary of risks, priorities and potential savings.

  3. 03

    Implementation

    Work is prioritised by risk, then scoped and quoted before it begins.

  4. 04

    Ongoing support

    Regular support or ad hoc assistance, whichever suits you. Everything is documented, so you are never dependent on one person.

Area

On site across London and the East of England.

Regular on-site work across London, the East of England and the surrounding counties, visits further afield by arrangement, and remote support anywhere in the UK.

  • LincolnshireLincoln, Stamford, Spalding, Grantham
  • NorfolkNorwich, King's Lynn, Thetford
  • SuffolkIpswich, Bury St Edmunds, Newmarket
  • NorthamptonshireNorthampton, Kettering, Corby, Wellingborough
  • CambridgeshireCambridge, Peterborough, Huntingdon, St Neots
    Home
  • BedfordshireBedford, Luton, Biggleswade, Sandy
  • BuckinghamshireMilton Keynes, Aylesbury, High Wycombe
  • HertfordshireStevenage, Hitchin, St Albans, Welwyn
  • EssexChelmsford, Colchester, Harlow, Saffron Walden
  • LondonCentral London and the City
  • Everywhere elseAnywhere in the UK, by arrangement

Health check

How healthy is your IT?

Six quick questions. Your answers stay in your browser unless you choose to send them.

01Does everyone use multi-factor authentication on email and key systems?
02When someone leaves, can you remove all of their access within an hour?
03Have you restored something from a backup in the last six months?
04Do staff sign in to most apps with one company account?
05Are company laptops and phones encrypted and centrally managed?
06Is there an up-to-date record of who has admin access to what?

Questions

Common questions.

Which platforms do you work with?

Most of them: Google Workspace and Microsoft 365, Mac, Windows and Linux, and the networking, server and security tools small businesses rely on. If you already have systems in place, we work with what you have rather than replacing it for the sake of it.

Do you work on site or remotely?

Both. Most day-to-day support is handled remotely, so problems are fixed quickly. We are regularly on site across London, the East of England and the surrounding counties, and further afield by arrangement, for installations, projects and anything hands-on.

Who will I actually be working with?

An experienced engineer who gets to know your business and stays your point of contact. Specialists, such as cabling installers, are brought in when a job needs them, and we manage them for you.

How do you charge?

Projects are scoped and quoted before work begins. Ongoing support can be a simple monthly arrangement or billed as needed, whichever suits you.

What size of business do you work with?

Small and medium-sized businesses, usually without a full-time IT team of their own.

Will I be tied in?

Never. There are no long contracts, everything we set up is documented, and every account belongs to your business, so you are always free to go. We are confident you will want to stay.

Can you help with a one-off project?

Yes. Migrations, office moves, network installations, single sign-on roll-outs and security reviews are all common one-off projects.

Contact

Let’s talk.

Tell us about your business and what you need. You will hear back from an experienced engineer, not a sales team.